The following items may be returned within 30 days of purchase for a full refund (minus shipping charges): Unused rolls of tape in their original packaging and in saleable condition. Unused books, manuals and Kinesio accessories in undamaged condition. All sales of instruction DVDs are final - no returns accepted. ALL damaged product will be exchanged for the same item within 7 days. You must complete the RMA procedures within your profile before returning any products. Once you have returned the product(s) as directed, you will receive a full refund, minus shipping charges